Effective Date: 1^st February 2026

This Privacy Policy explains how UrbanVeda (“UrbanVeda”, “we”, “us”, or “our”) collects, uses, shares, and protects personal information when you visit or use our website (the “Website”), contact us, or place an order. By using the Website, you agree to the practices described in this Privacy Policy.

If you do not agree with this Privacy Policy, please do not use the Website.

1. Information We Collect

We may collect the following categories of information:

• Information you provide to us: name, phone number, email address, delivery address, and messages you share when you contact us or place an order.
• Transaction and order information: items purchased, quantities, order history, delivery preferences, and payment status. Payment processing may be handled by third-party payment gateways; we do not intentionally store full card details on our servers.
• Automatically collected information: IP address, browser/device type, pages viewed, time spent, referral URLs, and similar usage data.
• Cookies and similar technologies: used to enable essential features, remember preferences, and measure performance/advertising effectiveness.

2. How We Use Your Information

We use personal information for the following purposes:

• To provide, operate, and maintain the Website.
• To process orders, payments, deliveries, returns, and customer support requests.
• To communicate with you about orders, queries, and service-related updates.
• To improve our products, services, and customer experience (including analytics and troubleshooting).
• To send updates or promotional messages where permitted by law and where you have not opted out.
• To detect, prevent, and address fraud, security incidents, or technical issues.
• To comply with applicable legal obligations and enforce our terms.

3. Cookies and Similar Technologies

We may use cookies, pixels, and similar technologies to: (a) enable essential Website features, (b) remember preferences, (c) understand Website performance, and (d) measure advertising effectiveness.

You can control cookies through your browser settings. Disabling cookies may affect some Website functionality.

4. How We Share Information

We do not sell your personal information. We may share personal information only as needed in the following cases:

• Service providers: delivery partners, hosting providers, analytics providers, and customer support tools that help us run the Website and fulfill orders.
• Payment gateways: to process payments securely through third-party payment processors.
• Legal and compliance: if required by law, regulation, legal process, or governmental request, or to protect our rights and users.
• Business transfers: if we are involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction (subject to appropriate safeguards).

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including for legal, accounting, and reporting requirements. When information is no longer required, we take reasonable steps to delete or anonymize it.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Choices and Rights

Depending on applicable law, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction or updating of your personal information.
• Request deletion of your personal information, subject to legal obligations.
• Opt out of marketing communications at any time.
• Withdraw consent where processing is based on consent.

To exercise these rights, please contact us using the details in the “Contact Us” section below.

8. Third-Party Links

The Website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing information.

9. Children’s Privacy

Our Website is not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us and we will take appropriate steps to delete it.

10. International Data Transfers

Your information may be processed and stored in India or other locations where our service providers operate. We take reasonable steps to ensure appropriate safeguards are in place when information is transferred.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the Website after changes become effective constitutes acceptance of the revised Privacy Policy.

12. Contact Us

If you have questions about this Privacy Policy or how we handle personal information, please contact:

UrbanVeda

Email: hello@urbanveda.farm

Phone/WhatsApp: +917434922955

Website: www.urbanveda.farm